Privacy Policy
Effective Date: January 15, 2025
At ChargeFlowGlow, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you work with us or visit our website.
We're based in Vietnam and follow local data protection requirements. But more importantly, we believe in being straightforward about what we do with your data.
What Information We Collect
When you reach out to us or use our blockchain consultation services, we collect different types of information depending on what you need from us.
Information You Give Us Directly
- Contact Details: Your name, email address, phone number, and company information when you fill out forms or send us messages
- Project Information: Details about your business needs, blockchain requirements, and technical specifications you share during consultations
- Payment Information: Billing address and payment details when you engage our services (note: we don't store credit card numbers directly)
- Communication Records: Emails, chat messages, and notes from our conversations to help us provide better service
Information We Collect Automatically
When you visit our website, we gather some technical information:
- IP address and general location data
- Browser type and device information
- Pages you visit and how long you stay
- Referral sources (how you found us)
How We Use Your Information
We're not in the business of selling your data or bombarding you with unwanted messages. Here's what we actually do with your information:
Primary Uses:
Providing blockchain consultation and integration services, responding to your inquiries, managing project workflows, and sending relevant updates about your projects.
- Service Delivery: To understand your needs and deliver the blockchain solutions you're asking for
- Communication: To respond to questions, share project updates, and discuss technical requirements
- Payment Processing: To handle invoicing and payment for services rendered
- Improvement: To make our services better based on feedback and usage patterns
- Legal Compliance: To meet Vietnamese regulations and handle any legal obligations
How We Protect Your Data
Security isn't just a checkbox for us. We handle sensitive blockchain projects, so we've built our systems with protection in mind.
| Security Measure | What It Means |
|---|---|
| Encrypted Connections | All data transmission uses SSL/TLS encryption to prevent interception |
| Access Controls | Only authorized team members can access client information, and only what they need |
| Secure Storage | Client data is stored on protected servers with regular security updates |
| Regular Backups | We maintain encrypted backups to prevent data loss |
| Staff Training | Our team receives ongoing training on data protection and privacy practices |
That said, no system is completely bulletproof. We do everything reasonable to protect your information, but we can't promise absolute security. If we ever experience a breach that affects your data, we'll let you know promptly.
Who We Share Your Information With
We don't sell your data. Period. But we do work with some trusted partners to deliver our services:
- Service Providers: Payment processors, email services, and hosting providers who help us run our business. They're contractually required to protect your information.
- Technical Partners: When your project requires specialized blockchain expertise, we might share relevant project details with vetted technical partners (always with your knowledge).
- Legal Requirements: If Vietnamese authorities require us to disclose information for legal purposes, we'll comply with valid requests.
- Business Transfers: If ChargeFlowGlow is acquired or merged, your information would transfer to the new entity (we'd notify you beforehand).
Important: We never share your data with advertisers or marketing companies. Your project details stay confidential.
Your Rights and Choices
This is your data. You have control over it. Here's what you can do:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Information
If something's wrong or outdated, let us know and we'll fix it promptly.
Delete Your Data
Ask us to delete your information (unless we need it for legal or contractual reasons).
Restrict Processing
Request that we limit how we use your data in certain situations.
Data Portability
Get your data in a format that's easy to transfer to another service provider.
Withdraw Consent
If you've given permission for something specific, you can change your mind anytime.
To exercise any of these rights, just send us an email at support@chargeflowglow.com. We'll respond within 15 business days and walk you through the process.
How Long We Keep Your Data
We don't keep your information longer than necessary. Here's our general approach:
- Active Clients: We maintain your data throughout our working relationship and for project continuity
- Completed Projects: Project records are kept for 3 years after completion for reference and legal purposes
- Inquiries: If you contacted us but didn't become a client, we keep your information for 1 year in case you return
- Financial Records: Payment and invoicing data is retained for 7 years to comply with Vietnamese tax regulations
- Marketing Communications: If you've subscribed to updates, we keep your contact details until you unsubscribe
After these periods, we securely delete or anonymize your information. If you want us to delete something sooner, just ask.
International Data Transfers
We're based in Vietnam, and most of our data stays within Vietnamese servers. However, some of our service providers (like email platforms or payment processors) operate internationally.
When data crosses borders, we ensure:
- The receiving country has adequate data protection standards
- Our contracts include strong data protection clauses
- Information remains encrypted during transfer
- You're informed when significant international transfers occur
Cookies and Tracking
Our website uses a few cookies to function properly. Nothing invasive:
- Essential Cookies: Required for the website to work (remembering your preferences, maintaining sessions)
- Analytics Cookies: Help us understand how people use our site so we can improve it
- No Advertising Cookies: We don't use tracking for targeted advertising
You can control cookies through your browser settings. Blocking some cookies might affect how well the site works, though.
Children's Privacy
Our services are for businesses, not children. We don't knowingly collect information from anyone under 16. If we discover we've accidentally collected data from a minor, we'll delete it immediately.
Changes to This Policy
We'll update this policy occasionally as our practices evolve or regulations change. When we make significant changes, we'll:
- Update the effective date at the top
- Email active clients about major changes
- Post a notice on our website for 30 days
Continuing to work with us after changes means you accept the updated policy.
Vietnamese Data Protection Compliance
As a Vietnam-based company, we comply with the Law on Cybersecurity 2018 and relevant decrees regarding data protection and storage. This includes:
- Maintaining data within Vietnamese jurisdiction where required
- Cooperating with authorities for lawful data access requests
- Following local regulations for cross-border data transfers
- Meeting sector-specific requirements for financial and technical data
Questions or Concerns?
If something's unclear or you want to discuss your privacy rights, we're here to help. Reach out anytime:
We take privacy questions seriously and typically respond within 48 hours during business days.